Template notice: This Privacy Policy is a starting template aligned with PIPEDA and PHIPA at a general level. It must be reviewed and finalized by an Ontario privacy lawyer before being relied upon, particularly with respect to health information handling practices specific to Dasdey's operations.
1. Who We Are
Dasdey Behavioural Services Inc. ("Dasdey," "we," "us") is an Ontario corporation providing behavioural support services across the Greater Toronto Area. This Privacy Policy explains how we handle personal information and personal health information collected through our website, intake processes, and service delivery, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act, 2004 (PHIPA).
2. Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, phone number, postal address
- Intake information: details about the individual seeking support, including age, funding source, goals, and care preferences
- Personal health information (PHI): diagnoses, behavioural history, care plans, progress notes, and information from clinicians or schools, where shared with us for the purpose of coordinating care
- Associate application information: qualifications, credentials, references, and business registration details
- Website usage data: IP address, browser type, pages visited, referring URL, and similar technical information collected through server logs and analytics
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested information
- Coordinate service intake and match engagements with qualified associates
- Communicate about services, scheduling, invoices, and follow-up
- Verify associate qualifications and maintain network records
- Comply with legal, regulatory, and funder reporting requirements
- Improve our website, service quality, and operations
4. Consent
We collect and use your information with your consent, which may be expressed (for example, through a signed intake form) or implied from your interactions with us (for example, submitting a contact form). You may withdraw consent at any time, subject to legal and contractual restrictions. Withdrawing consent may affect our ability to continue providing services.
5. How We Store and Protect Your Information
We take the security of your personal information and PHI seriously. We use reasonable administrative, technical, and physical safeguards, including encryption in transit, access controls, and secure storage systems. Personal health information is handled in accordance with PHIPA and is shared only with the associate assigned to the engagement and with others who have a legitimate need to know for the purpose of delivering or coordinating care. Despite these safeguards, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.
6. When We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
- With the independent associate engaged to provide services, to the extent necessary to deliver care
- With funders, payers, or insurers when required for reimbursement or eligibility verification (with your authorization)
- With third-party service providers who support our operations (such as secure email, scheduling, or invoicing tools), under confidentiality obligations
- When required by law, court order, regulatory authority, or in response to a lawful request
- To protect the safety of individuals or the public, where permitted or required by law
7. Your Rights
Under PIPEDA and PHIPA, you have the right to:
- Access the personal information or PHI we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to further collection, use, or disclosure (subject to legal and contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated
To exercise these rights, contact us at info@dasdey.ca. We will respond within thirty (30) days.
8. Retention
We retain personal information and PHI for as long as necessary to fulfill the purposes described in this policy and to meet legal, regulatory, and professional retention requirements. When information is no longer needed, we securely destroy or anonymize it.
9. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with the Site. You can disable cookies in your browser settings, though some features may not function properly as a result.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate.
11. Contact
Privacy concerns, questions, or requests can be directed to our Privacy Officer at info@dasdey.ca or by phone at 647-887-0031.